Return and Refund Policy 


At Basicthreadz, operated by Calyros Path Tech, our priority is to provide you with a hassle-free and pleasant shopping experience. In this document, “we,” “us,” and “our” refer to Calyros Path Tech, while “you,” “your,” and “user” refer to our valued customers. By purchasing through our platform, you agree to the return and refund terms outlined below.
 

Return Eligibility
 

  • Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
  • All tags, labels, and packaging should be sent back exactly as received.
  • Products that have been worn, laundered, or altered in any manner are not eligible for returns.
  • Return requests should be made within 48 hours of delivery by contacting our customer support team.
  • Items not meeting these criteria will not qualify for return.

     

How to Start a Return

Step 1: Submit a Request

  • Email your return request along with the Order ID and reason for return to calyrospathtech@gmail.com.

Step 2: Provide Supporting Images

  • For damaged, defective, or incorrect products, include clear photos showing the issue to speed up processing.

Step 3: Follow Return Instructions

  • After approval, we will send you detailed instructions on how to complete the return.

Note: We reserve the right to reject returns that don’t comply with these guidelines.
 

Refund Process & Timing
 

  • Once we receive your returned product, it will be inspected to confirm it meets our return conditions.
  • You will be informed if your refund is approved or declined.
  • Approved refunds will be processed and credited back to your original payment method within 5–7 business days.
  • You will receive a confirmation email once the refund transaction is complete.

     

Partial Refunds

In cases where the returned item partially meets return conditions - such as minor damages or missing packaging - we may provide a partial refund at our discretion.
 

Damaged, Defective, or Incorrect Items
 

  • If you receive an item that is faulty, damaged, or different from what you ordered, please initiate a return within 48 hours of delivery.
  • Send clear photos or videos of the issue to calyrospathtech@gmail.com to help us resolve it promptly.

     

Need Help?

For any questions or support related to returns or refunds, please contact our customer service team at: calyrospathtech@gmail.com.

Thank you for choosing Basicthreadz. Your trust means a lot to us, and we’re committed to making your shopping experience outstanding.